Executive Advisory Board
The Center for Social Leadership’s Executive Advisory Board (EAB) is an all-volunteer group of skilled professionals who help shape CSL’s strategic direction and implement its programming, fundraising, and operational activities. The EAB meets frequently to discuss CSL’s quarterly and long-term activity plans. EAB members are successful leaders from the public, private, and nonprofit sectors, and bring a wealth of skills and experiences that CSL leverages to produce high-impact programs for nonprofit senior leaders and youth. CSL’s Executive Advisory Board members are:
Patty Chen (Chairperson) is Vice President of Customer Management and Technology Integration at Freddie Mac. In this position, she is responsible for creating and executing comprehensive strategic plans to assist Freddie Mac’s customers in achieving greater operational efficiency. She is currently leading Freddie Mac’s effort to ensure Mortgage Servicers comply with President Obama’s Making Home Affordable initiative. Patty is a senior executive experienced in creating and championing comprehensive customer programs and operational support systems. She has been noted for building strong organizations that deliver excellent customer service with strong internal operational efficiencies. She has spoken at numerous conferences both internationally and in the US on leadership and industry topics. Prior to joining Freddie Mac, Chen consulted on a variety of Department of Defense projects ranging from more effective transportation methods to Navy personnel systems for Advanced Technology in Reston, VA. She holds a B.S from Rutgers University and an MBA from George Washington University.
Rob Hill is New Programs Manager, Customer Experience at Total Wine & More headquarters in Potomac, MD. He is a Certified Cicerone® beer expert and the senior subject matter expert for the Company’s off-premise beer retail profit center (excluding buying). Rob is author of “Total Guide to Beer”, the Company’s first-ever consumer/enthusiast book about the world of beer, with an initial 200-page printing of 350,000 copies published in June 2012, now available complimentary in all Company store locations and in digital format in iTunes’ iBooks. He is the creator of all customer and internally-facing beer education/classes, and manages, leads, or contributes to all beer-related content produced for the Company’s social media presence, Website, blog, video, and other publications. Rob is a retired Commander, U.S. Navy Supply Corps (active and Reserve). He holds a B.S. from The Citadel, The Military College of South Carolina, and an MBA from Boston University.